Wikipedia
Effective awareness raising of objection to anti-piracy laws through blackout.
“The Wikipedia team has effectively propagated and disseminated their view. There is inherent risk in adopting an advocacy position which can be mitigated through clear communication of Wikipedia’s position and ethos.”
Myanmar / Burma
Improved diplomatic relations and signs of democracy emerging
“Must now demonstrate real signs of willingness to change to back up the rhetoric.”
Mini Cooper
Mass recall over fire risk
“Immediate recall and communication was absolutely right – Mini has a solid safety record and has acted swiftly and decisively which will bode well for maintaining its reputation as a responsible and putting the customer first.”
Cruise liners
Tragedy and handling has besmirched the safety reputation of the entire industry.
“Industry must move quickly to learn lessons and ensure safety procedures and training are tightened and rehearsed, and communicated as such. Massive focus on internal communications and training required. See Mini for a lesson in decisive, risk-averse action.”
Ed Miliband
Once again. This time under attack from his union vote masters
“Avoid outflanking by multiple stakeholders. Ed must set out a clear position on cuts and stick to it.”
Plastic surgery
No end in sight as the defective implant scandal rolls on
“UK cosmetic surgery clinics have demonstrated callous disregard for their customer base and damaged their own credibility by failing to articulate the interests of patients at any point.”
